Help
Short answers to what people ask first. Not found? Write to us.
Set up your microphone
How to allow your microphone in the browser and fix a microphone that PrepHint AI cannot hear.
Share the sound of your call
How to share a browser tab or screen with sound so PrepHint AI can hear the interviewer.
Which browsers work
The browsers and devices PrepHint AI works in, what each one can do, and what to do in one that is not supported.
Listen-only mode and phones
What listen-only mode is, when to use it, and how to set it up beside your computer.
No answers, no transcript, or a call that stopped
What to try when a live session or mock interview shows nothing, lags, or ends early, and how to report it.
Plans, payments and cancelling
How payment works at PrepHint AI, where to manage your plan, and how to cancel.
How to ask for a refund
The short version of the refund policy and how to send a refund request.
Delete your data
How to delete a resume, a document or a session, switch off transcript saving, and ask for your account to be deleted.
Trouble signing in
What to do when the emailed code does not arrive or Google sign-in does not work.
My interview is in an hour
The fastest way to get set up, and how to reach us urgently when your interview is soon.
Recording and consent
Why some calls need everyone's agreement before they are transcribed, and what is up to you.
Still need help?
Write to us. We aim to reply within 1 business day. If your interview is soon, start the subject with URGENT.
Contact us