No answers, no transcript, or a call that stopped

Try these first

1. Check your internet connection. A weak or switching connection is the most common cause.
2. Check that the sound is shared and not muted. See Share the sound of your call.
3. Close other tabs and programs that use the microphone or heavy video.
4. Reload PrepHint AI and start again. Your session is saved.

If our side failed

If a live session or mock interview failed because of a fault on our side, the time (or the mock) goes back on your account, under the refund policy, section “Failed calls”. Problems with your own connection or device are not covered.

Report it

Write to hello@prephint.ai from the email address of your account. Say what happened, the time it happened, and the reference code if the screen showed one. A report about a failed call gets a reply within 1 business day.