The full rules are in the refund policy. The short version:
- You can ask for a full refund within 14 days of your first payment, if you have used less than 30 minutes of paid live time and no more than 1 mock interview.
- Each customer gets one refund.
- A duplicate charge or a billing error is always refunded.
- Cancelling is not a refund request.
How to ask
Email hello@prephint.ai from the email address of your account. Say that you want a refund and, if you can, which payment it is about. We reply within 3 business days.
When a refund is approved, Paddle pays it back to the method you paid with. How long it takes to show on your statement depends on your bank or card company.